Updated on: 15th April 2018

Contents:

  • Information Collection and Use
  1. Tracking & Cookies Data
  2. Examples of Cookies we use
  3. Usage Data
  4. Personal Data
  5. Use of Data
  6. Transfer of Data
  • How Ivyfix does not use this information
  1. Disclosure of Data
  2. Legal Requirements
  3. Security of Data
  • Service Providers
  1. Analytics
  2. Google AdWords
  3. Links to Other Sites
  4. Children’s Privacy
  5. Changes To This Privacy Policy
  6. Consent
  7. Contact Us

Focus Expert Ltd (“us”, “we”, or “our”) operates the www.ivyfix.com and www.ivyfix.co.uk  website (the “Service”, ‘‘Ivyfix’’) for the visitors (‘‘user’’, ‘‘you’’, ‘‘your’’)

This document informs you of our policies regarding the collection, usage and disclosure of personal data when users or site visitors use our Service and the choices they have associated with that data.

We use visitors’ data to provide and improve our Service. By using the Service, one agrees to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect various types of information for several purposes to provide and improve our Service to the user.

Tracking & Cookies Data

We use cookies and similar algorithms to track the activity on our website and obtain certain information.

Please note that if you allow Cookies to be enabled, we will use these in order to identify your browser and save few bits of information and use them to make user visit to our website more convenient and fast. This allows us to personalize your time on Ivyfix and understand your preferences so that the navigation through is easier.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device with your permission under the browser settings. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can change the settings in your browser to refuse all or part of cookies or to notify when a cookie is being sent. However, in some cases, if you do not accept cookies, you may not be able to use some features of our website.

Examples of Cookies we use:

  • Security Cookies, are used for security purposes.
  • Session Cookies, are used to operate our Service.
  • Preference Cookies, are used to remember your preferences and other settings.

Usage Data

We also collect information to monitor your navigation in our website and the services to choose (“Usage Data”). Usage Data includes IP address, device type and model, browser type and version, pages of our Service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

If you are redirected to an offsite payment gateway to complete your payment, we may store this information in a temporary session variable to setup your account when you return to our site. We will not save or have access to your payment, bank card or other bank details.

At checkout, the billing address and phone numbers are saved by our site to prepopulate the checkout form for future purchases and so we can get in touch with you if needed to discuss your order. This is also done to prevent any unauthorized purchases of our services.

Post log in, we use cookies to track your activity on our site including logins, visits, and page views.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to email address, first and last name, phone number, address, cookies and usage data

If you are simply browsing and do not register or buy a product or service, you can visit our site anonymously. Also note that for our free packages we do not require your payment information.

Use of Data

We use your data for various purposes, such as, to monitor the usage of the Service to provide and maintain the Service, to notify you about changes to our Service, to allow you to participate in interactive features of our Service when you choose to do so, to provide analysis or valuable information so that we can improve the Service, to detect, prevent and address technical issues, to provide customer care and support. The information you provide to us is used by us to process sales transactions for products or services purchased through our website. Occasionally, we may send you e-mails relating to the purchase that you made through us. These emails will be sent to the email address that you provided for processing your order.

We may share your information with trusted 3rd parties that assist us in running our website and conducting our business. In such case those parties should keep your information confidential.
We may also provide your information for the purposes of complying with law, enforcing our website’s policies or to protect ours or others’ rights, safety or property. Please note that non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Transfer of Data

Your information may be transferred to and maintained on servers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

You agree to this ‘Transfer of data’ by agreeing to this Privacy Policy.

Ivyfix will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

How Ivyfix does not use this information

Under no circumstances we sell, exchange, transfer or share users public or private information with any other company without your consent, unless doing so is expressly for the purpose of delivering to you the product or service that you have purchased through us.

Disclosure of Data

Legal Requirements

We may disclose your Personal Data where it is necessary to protect and defend the rights or property of Ivyfix, to comply with a legal obligation, to protect the personal safety of users of the Service or the public, to prevent or investigate possible wrongdoing in connection with the Service, to protect against legal liability.

Security of Data

We have the ability to keep your personal information safe by using certain features and algorithms. We may use third party algorithms to undertake these actions. We will not take responsibility in the case where these third party algorithms fails to execute in accordance with their policy. In such case we will carry out reasonable investigations to resolve the issue or change the provider of such algorithms entirely. These measures protect your safety while you are buying a service, registering your information and when you enter login details to access your personal information.

Ivyfix and its associated websites are run on a secure server, through which all personal information (including payment details if any) are sent by SSL (Secure Socket Layer) encryption to our payment gateway system for maximum safety. These details are only accessible to authorized personnel with the required high level of access rights. Those personnel are also held to this Privacy Policy and its confidentiality requirements.

Please note that after completion of a purchase or refund transaction, your private information will not be stored in our servers.

Security of your data is important to us, however, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we aim to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google AdWords

We may use Google AdWords in our  web service. Please visit the following site to learn about their Privacy Policy. https://adwords.google.com/home/

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

Please note, all third party sites are subject to their own privacy policies. Ivyfix takes no responsibility or liability for the content and activities on these third party sites.

Children’s Privacy. Our Service does not address anyone under the age of 18 (“Children”).

We require all our site visitors to be 18 years old or over on the day of visiting our site. We do not knowingly collect personally identifiable information from anyone under the age of 18, even with their consent. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers, immediately.

Changes To This Privacy Policy

We do update our Privacy Policy occasionally. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Consent

By using and visiting our websites, you consent to our online Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please email us: support@ivyfix.com